Sprint finally acknowledges EVO 4G LTE delay on its community forums

Sprint's community forums this morning have acknowledged that the EVO 4G LTE has been delayed, stuck in customs. It hasn't gone out and said that it won't be available for Friday morning's launch, but pre-ordered phones are "on hold," writes dshoem01. Pre-ordered phones should still arrive first. Here's the full statement:

• HTC EVO 4G LTE availability
  The U.S. availability of the HTC EVO 4G LTE has been delayed.  HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.
• Pre-order status/availability
  Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

While we'd rather you didn't cancel your pre-order, there are instructions provided in the backorder email on how to do so.  I've pasted them here for your reference:

If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14 days of receipt.

Sprint PR continues to refer questions to HTC. Check back for any updates.

Source: Sprint community forums; via EVO 4G LTE forums

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